![]() We used data provided by CRASH Network, a weekly newsletter covering the collision repair and auto insurance market segments. Some insurers also have processes that help speed up repair and claims processes, making for more happy customers. The best car insurance companies don’t apply pressure to cut costs or install lower-quality repair parts. Most auto insurance complaints center on claims, including unsatisfactory settlements, delays and denials.Ĭollision repair (5% of score): Auto body shop professionals have an insider view of each company’s approach to repairs. Each state’s department of insurance is in charge of logging and monitoring complaints against the companies that operate in their states. In this category, we gave points to companies that offer accident forgiveness, new car replacement, vanishing deductibles, usage-based or pay-per-mile insurance and SR-22s.Ĭomplaints (20% of score): We used complaint data from the National Association of Insurance Commissioners. But it’s also important to have access to additional coverage types that can provide greater protection or cost savings. Collision and comprehensive insurance with a $500 deductible.Ĭar insurance coverage options (25% of score): Any auto insurance company can provide the basics of liability insurance, collision and comprehensive coverage and other standard offerings. ![]()
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